Last Updated: 26 September 2026
At ExploreKuno, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how ExploreKuno collects, uses, stores, protects, and shares personal information when you visit ExploreKuno.com, contact us, submit an enquiry, or purchase or use our travel, safari, accommodation, transportation, and related services.
By using our website, submitting an enquiry, providing your information, or making a booking, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
Legal Business Name: ExploreKuno
GSTIN: 23EAAPS2124D1ZA
Business Address: New Colony No. 2, Tansen Nagar, Gwalior, Madhya Pradesh – 474003, India
Local Office: Ward No.10, Krishanganj, Pohari, Shivpuri, Madhya Pradesh – 473775, India
Email: hello@explorekuno.com
Website: ExploreKuno.com
2. Information We Collect
Depending on the services you request, we may collect:
Personal Information
- Full name
- Date of birth or age
- Gender, where required
- Mobile number
- Email address
- Residential or correspondence address
- Government-issued identification details where required
- Emergency contact information
- Information relating to accompanying travellers
- Other information required by government authorities or service providers
Booking Information
We may collect:
- Travel dates
- Number of travellers
- Safari preferences
- Preferred safari gate or zone
- Accommodation preferences
- Transportation requirements
- Special requests
- Package selected
- Booking reference
- Payment and transaction information
- Cancellation or modification information
Communication Information
When you contact us through telephone, email, WhatsApp, website forms, social media, or other communication channels, we may retain relevant information necessary to respond to your enquiry and manage your booking.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website usage information
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Prepare quotations
- Process bookings
- Arrange safari permits
- Coordinate vehicles and guides
- Arrange accommodation
- Coordinate transportation
- Process payments and refunds
- Send booking confirmations
- Send itinerary and travel updates
- Handle cancellations and modifications
- Provide customer support
- Meet government or regulatory requirements
- Prevent fraud or misuse
- Maintain business records
- Improve our website and services
- Conduct customer-service activities
- Send promotional communications where permitted
We process personal information for legitimate and relevant business purposes.
4. Safari and Government Information
Certain safari bookings may require personal information to be submitted to government departments, forest authorities, park authorities, authorized booking systems, accommodation providers, or other service providers.
Where such information is necessary to complete your booking, ExploreKuno may collect and submit the required information.
The privacy policies, security practices, and retention policies of those authorities and independent providers may differ from those of ExploreKuno.
5. Payment Information
Payments may be processed through banks, payment gateways, UPI providers, financial institutions, or other authorized payment-service providers.
ExploreKuno does not ordinarily require customers to provide or store complete card numbers, CVV numbers, banking passwords, UPI PINs, OTPs, or similar confidential payment credentials.
Customers should never share their UPI PIN, banking password, OTP, CVV, or other authentication credentials with ExploreKuno personnel.
6. Sharing of Personal Information
We may share necessary information with parties required to provide the services requested by you, including:
- Forest or park authorities
- Safari booking authorities
- Government departments
- Hotels, resorts, lodges, and homestays
- Safari vehicle/gypsy operators
- Drivers
- Guides and naturalists
- Transportation providers
- Payment gateways and financial institutions
- Technology and hosting providers
- Communication-service providers
- Professional advisers
- Law-enforcement or government authorities where legally required
We aim to share only the information reasonably necessary for the relevant purpose.
ExploreKuno does not sell customers’ personal information as a commercial product.
7. Marketing Communications
Where permitted and where appropriate consent has been obtained, ExploreKuno may contact you regarding:
- New tour packages
- Safari information
- Seasonal travel opportunities
- Special offers
- Travel updates
- Wildlife experiences
- ExploreKuno news
- Relevant products and services
You may request that promotional communications be stopped by contacting:
hello@explorekuno.com
Service-related communications, including booking confirmations, payment information, itinerary changes, cancellation information, and safety notices, may continue where necessary to provide the requested service.
8. Cookies
ExploreKuno.com may use cookies and similar technologies to:
- Maintain website functionality
- Remember preferences
- Understand website usage
- Improve performance
- Measure website traffic
- Improve customer experience
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Third-Party Websites
Our website may contain links to third-party websites, including payment platforms, government websites, booking platforms, hotels, social-media platforms, and travel resources.
When you leave ExploreKuno.com and access another website, that website’s own privacy policy and terms will apply.
ExploreKuno is not responsible for the privacy practices or security of third-party websites.
10. Data Security
ExploreKuno takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing services
- Completing bookings
- Maintaining transaction records
- Meeting legal requirements
- Resolving disputes
- Preventing fraud
- Protecting legitimate business interests
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
12. Your Data Rights
Subject to applicable law, you may request assistance regarding your personal information, including:
- Access to applicable personal information held by us
- Correction of inaccurate information
- Updating incomplete information
- Deletion of information where legally applicable
- Withdrawal of consent where processing is based on consent
- Information regarding how your personal information is being processed
- Raising a privacy-related complaint
How to Submit a Privacy/Data Request
Send an email to:
hello@explorekuno.com
Use the subject:
“Privacy/Data Request”
Please include:
- Full name
- Contact information
- Nature of your request
- Relevant booking/reference number, if applicable
- Any information necessary to identify the records concerned
For security reasons, ExploreKuno may request reasonable information to verify your identity before processing certain requests.
Where applicable, withdrawal of consent may affect our ability to provide services that depend on the relevant information.
13. Privacy Complaints and Grievance Redressal
If you believe your personal information has been improperly handled or you have a privacy concern, please contact us so that we can investigate and attempt to resolve the matter.
Privacy & Grievance Contact
ExploreKuno
New Colony No. 2, Tansen Nagar
Gwalior, Madhya Pradesh – 474003
India
Email: hello@explorekuno.com
For privacy complaints, please use the subject:
“Privacy Complaint”
We will review the complaint and respond within a reasonable period, subject to the nature and complexity of the request and applicable law.
14. Children’s Privacy
Our services may be used by families travelling with children.
Where information relating to a child is required for a booking, safari permit, accommodation, or other legitimate purpose, such information should be provided by a parent, legal guardian, or person authorized to provide it.
ExploreKuno does not knowingly use children’s personal information for independent marketing purposes.
15. Photographs, Reviews and Testimonials
Customers may voluntarily provide photographs, videos, testimonials, reviews, or other content relating to their experience with ExploreKuno.
Where we intend to use identifiable customer content for promotional purposes, we will seek appropriate permission where required.
16. Changes to This Privacy Policy
ExploreKuno may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Technology
- Applicable laws
- Government regulations
- Data-protection requirements
- Business practices
The latest version will be published on this page with the updated date.
17. Contact Us
For general enquiries, privacy questions, data requests, or complaints:
ExploreKuno
New Colony No. 2, Tansen Nagar
Gwalior, Madhya Pradesh – 474003
India
GSTIN: 23EAAPS2124D1ZA
Email: hello@explorekuno.com
Website: ExploreKuno.com
18. Acknowledgement
By using ExploreKuno.com, submitting an enquiry, providing personal information, or making a booking, you acknowledge that you have read and understood this Privacy Policy.